Privacy Policy
Privacy Policy
Effective Date: [01/10/2024]
At ScentBuy, your privacy and security are our top priorities. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us in any way.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Personal Information We Collect
When you visit ScentBuy, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
We collect the following types of personal information:
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Device Information: Information like your IP address, browser type, time zone, and cookies that help us understand how you use our website.
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Order Information: When you make a purchase, we collect your name, billing and shipping address, payment information (including credit card numbers or other payment details), email address, and phone number.
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Customer Support Information: If you contact us via email, phone, or WhatsApp, we may collect details of your inquiry and how we responded.
2. How We Use Your Personal Information
We use the information we collect to provide, maintain, and improve our services. Specifically, we use your personal information to:
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Process Orders: We use your information to fulfill orders, arrange shipping, and provide invoices or order confirmations.
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Communicate with You: We may use your contact information to send you updates about your order, promotions, or important notifications.
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Optimize Our Website: Device information helps us monitor trends and improve the performance of our website.
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Customer Support: Your information allows us to respond to your inquiries and provide efficient customer service.
3. Sharing Your Personal Information
We only share your personal information with third-party service providers who help us provide services like payment processing, shipping, and email notifications. These service providers are contractually obligated to protect your personal data and only use it to perform services on our behalf.
We do not sell, rent, or share your personal data with third-party marketing companies.
4. Your Rights
Depending on your location, you may have certain rights regarding your personal information, such as:
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Accessing: You have the right to request access to the personal information we hold about you.
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Correcting: If any of your information is inaccurate, you have the right to request corrections.
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Erasing: You have the right to request the deletion of your personal data under certain circumstances.
If you would like to exercise any of these rights, please contact us at care@scentbuy.com.
5. Cookies
We use cookies and similar technologies to provide a personalized browsing experience. Cookies help us keep track of your shopping preferences, improve site functionality, and monitor website usage for improvements.
You can opt out of cookies by changing your browser settings, but please note that this may affect your experience on our website.
6. Data Retention
We will retain your personal information for as long as necessary to provide you with our services or as required to comply with legal obligations. Once your personal data is no longer needed, we will securely delete or anonymize it.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We encourage you to review this page regularly to stay informed about how we protect your personal information.
8. Contact Us
If you have any questions about our privacy practices or want to exercise any of your rights, please contact us at:
- Email: support@scentbuy.com
- WhatsApp: +92 332 2505111